Shipping Policy of The True Kit
At The True Kit, accessible via thetruekit.com, we are dedicated to providing a seamless and transparent shipping experience for our valued customers. Our primary goal is to ensure that the premium The True Kit products you order are delivered to you securely, efficiently, and with the utmost care. We understand that receiving your order is the most anticipated part of your shopping journey, and we have structured our shipping processes to meet your expectations.
When you place an order with us, our team springs into action to process and prepare your items for shipment. We partner with trusted and reliable logistics carriers to handle the transportation of your orders. While delivery timelines can vary based on your location and the selected shipping method, we strive to dispatch all orders promptly after payment confirmation. Please note that during peak seasons, promotional events, or unforeseen circumstances, there may be slight delays in processing and transit. We appreciate your patience and understanding during these times.
We are proud to offer shipping services to a wide range of destinations. Our standard and expedited shipping options are designed to provide flexibility and convenience. The available shipping methods and associated costs will be clearly calculated and displayed at checkout before you finalize your purchase, allowing you to make the choice that best suits your needs. It is important to review your shipping address carefully during checkout, as we rely on the information you provide to ensure accurate delivery.
Once your order leaves our fulfillment center, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s progress. We encourage you to use this feature to stay informed about the estimated delivery date. For international orders, please be aware that cross-border shipments may be subject to customs clearance procedures, which are beyond our control and may incur additional duties, taxes, or fees levied by your local authorities. The True Kit is not responsible for these additional charges, and we recommend checking with your local customs office for more information.
Our commitment to you extends beyond the point of sale. If you have any questions or concerns regarding your order’s shipment after it has been dispatched, our customer service team is here to assist you. For matters related to delivery exceptions, lost packages, or carrier-related issues, we will work diligently with our shipping partners on your behalf to reach a resolution. For all other inquiries related to your order before or after shipping, please do not hesitate to contact us through our dedicated support channels on thetruekit.com.
Thank you for choosing The True Kit. We are honored to serve you and look forward to ensuring your iconic sportswear reaches you safely.